Arches near Moab, 2007 Standing in the lunch line at work yesterday, someone comes by handing out paper plates. She's giving two to each person because the plates are flimsy and it takes two to keep your sandwich off the floor. My companion takes two from her and carefully separates them and hands one to the lady behind him. He's helping the paper plate lady. She notices and hands him two more to give to the next person, which he does. She tries to give the lady with just one another one and he intercepts it to give it to someone else. Now the paper plate lady has three people with just one plate each. She tries to explain...pushing plates at him. My companion peers sincerely at her through smudged spectacles, and hoists his sagging blue jeans up with his empty hand. He has no idea what she's talking about. There's no point in explaining it anyway...the line ahead has shortened - we put out our plates for our sandwiches and move on.
I love my job. I love these people with the saggy pants and the good intentions.
They have a heckuva time in the world we've created, though. I've been trying to help one woman, for example, who moved from the Denver catchment area to ours, and needed to have her medical records and payeeship transfered. Her therapist had filed the necessary paperwork, followed-up, followed up the follow-up and months were going by without results.
So
I started in - I followed-up the previous follow-ups...Social Security here told me the woman was out of the country, so her case had been suspended. "She's right here in my office", I said.
"We show she's out of the country. You'll have to talk to the central office," they said.
So, of course, I did. "Oh!, said the central office. "That's just a code we use to suspend - we can't issue the check until we have the payee paperwork."
"But we've sent the payee paperwork", I said. "We've mailed it and then we've faxed it twice."
"Oh" said the office, and after a lengthy phone interview with the woman, who was, indeed, right there in my office, and an even lengthier pause while they determined the payee paperwork was located in
the backlog - the suspension was suspended; and, after a call back to the original office, we were all told to wait for develoments.
That was a month ago. The woman now cannot pay rent, cannot buy food, cannot buy medications...and, after a follow-up to the follow-ups of last month, I'm told that requests to get it out of the "back-log" and processed will be dispatched marked
urgent. This is the maximum best they can do. We are told to wait for developments. So it goes.
A few days before that, I was told by the phone company that, due to privacy laws, they couldn't tell my client her own phone number ...my client, they said, would have to wait until her phone bill arrived to know what her number is.
At my new job, I have Kaiser health insurance. I used to have Kaiser, years ago, and hated it. At this job, they'll buy your insurance for you - if you agree to take Kaiser....the "other insurance" offered - which you can buy if you wish - is prohibitively expensive. So, tightwad that I am, when the choice boiled down to
Kaiser-for-free or
something-else-for-lots-of-money, I naturally picked the Kaiser. I pretty much won't use it, though. Haven't gone to a doctor since I got this job. Feel great. Wouldn't have gone if I'd had the other insurance, either. I think the only safe time to approach doctors is when you're bleeding and broken in some obvious way- or maybe if you have an infection or something...I'll grant that there are times when doctors are necessary, but those times are very rare...and remain rare as long as you don't go in there looking for trouble.
When people ask me why I hate Kaiser so much, I tell them the truth: it's their phone system. Whenever you contact them, they take the opportunity to waste your time telling you in detail about things you're not interested in, before allowing you to complete the business you've called about. I can't take it. I refuse to call them. Period.
So it's not just people with schizophrenia who're having trouble with our "systems"...
We have a guy with schizophrenia, though, who has just been denied benefits for the second time - which, given his current position in life, means that he will be homeless, without medication, without anything at all starting next week. Compared to that, my Kaiser issue is peanuts.